Soccer United receives a high volume of customer inquiries daily. The company uses Deskhero's advanced AI capabilities to manage these inquiries effectively. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
When a customer submits a ticket, the AI scans the content and compares it with the existing database of information. It then generates a suggested reply, which is sent to the customer support representative for review. This process significantly reduces the time taken to respond to customer inquiries.
The AI also enhances search results, making it easier for customer support representatives to find relevant information. This feature is particularly useful when dealing with complex inquiries that require detailed responses.
Furthermore, Soccer United uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate team. This ensures that each inquiry is handled by a representative with the right expertise.
Overall, Deskhero's AI capabilities have enabled Soccer United to provide faster and more accurate responses to customer inquiries, improving customer satisfaction and loyalty.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. It then uses this information to generate a suggested reply.
How does the AI enhance search results?
The AI uses the same OpenAI embeddings to enhance search results. When a customer support representative searches for information, the AI provides the most relevant results based on the query.
How does Soccer United use the custom fields and user groups features?
Soccer United uses these features to categorize tickets and assign them to the appropriate team. This ensures that each inquiry is handled by a representative with the right expertise.
* This article provides an example of how a fictive company in the Team sports industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
