EnerTech Consultancy deals with a high volume of complex technical queries from their clients daily. To manage these efficiently, they use Deskhero's advanced AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
The AI capabilities of Deskhero have significantly improved EnerTech's response time. The AI quickly scans through the vast amount of data available and provides the most relevant information to the support team. This has eliminated the need for the support team to manually search for information, allowing them to focus more on resolving the client's issues.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings. This has made it easier for the support team to find the exact information they need, reducing the time spent on each ticket and improving the overall efficiency of the support team.
Furthermore, Deskhero's AI capabilities have helped EnerTech to automate their ticket management process. The AI can categorize and prioritize tickets based on their content, ensuring that urgent and complex issues are addressed promptly.
EnerTech Consultancy has seen a significant improvement in their customer satisfaction since implementing Deskhero. The faster response times, accurate information, and efficient ticket management have all contributed to this.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various data sources. This allows the AI to provide more relevant and accurate search results.
How does Deskhero's AI help with ticket management?
Deskhero's AI can categorize and prioritize tickets based on their content. This ensures that urgent and complex issues are addressed promptly, improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Technical consultancy in energy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
