GreenPower Solutions has a vast knowledge base consisting of technical documents, manuals, and presentations. Managing this knowledge base and making it easily accessible to the support team was a challenge until they implemented Deskhero.
With Deskhero's advanced AI capabilities, GreenPower can now automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has significantly reduced the time and effort required to maintain the knowledge base.
Deskhero's AI also enhances the search functionality of the knowledge base. By leveraging OpenAI Embeddings, the AI can provide more relevant and accurate search results, making it easier for the support team to find the information they need.
Additionally, Deskhero's AI can generate suggested replies for the support team based on the knowledge base articles. This has improved the efficiency of the support team and reduced the time spent on each ticket.
Since implementing Deskhero, GreenPower Solutions has seen a significant improvement in their customer support operations. The enhanced knowledge base management and efficient ticket handling have led to higher customer satisfaction.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. It also enhances the search functionality of the knowledge base by providing more relevant and accurate search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How has Deskhero improved GreenPower Solutions' customer support operations?
Deskhero has improved GreenPower Solutions' customer support operations by enhancing knowledge base management and ticket handling. This has led to faster response times and higher customer satisfaction.
* This article provides an example of how a fictive company in the Technical consultancy in energy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
