Innovatech Solutions has a vast knowledge base that is constantly updated with new information. With Deskhero, they can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. The AI capabilities of Deskhero analyze this data and use OpenAI embeddings to generate relevant content. This ensures that the knowledge base is always up-to-date and contains accurate information.
The AI-powered comprehensive search bar is a key feature that Innovatech Solutions uses to quickly find relevant information from the knowledge base. The search bar uses OpenAI embeddings to enhance search results, making it easier for support staff to find the information they need.
Deskhero's ticket management system is another tool that Innovatech Solutions uses to efficiently handle customer queries. The AI capabilities of Deskhero analyze previous tickets to suggest relevant responses, speeding up the response time and ensuring the accuracy of the information provided.
Through Deskhero's REST API, Innovatech Solutions has integrated the platform with their existing systems. This ensures that all customer data and knowledge base articles are available in one place, making it easier for the support staff to access and use this data.
By using Deskhero's advanced AI capabilities, Innovatech Solutions has been able to enhance their knowledge base and improve their customer support services. The accuracy and speed of responses have led to increased customer satisfaction.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI analyzes data from Word, PowerPoint, PDF files, and scraped website data to generate relevant content for the knowledge base. This ensures that the knowledge base is always up-to-date and contains accurate information.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings to enhance search results. This makes it easier for support staff to find the information they need from the knowledge base.
How does Deskhero improve the efficiency of handling customer queries?
Deskhero's ticket management system uses AI to analyze previous tickets and suggest relevant responses. This speeds up the response time and ensures the accuracy of the information provided.
* This article provides an example of how a fictive company in the Technical consulting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
