TechSolve Consulting has a large customer base, each with unique technical issues that require swift and accurate responses. The company uses Deskhero's ticket management system to efficiently handle customer queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses. This not only speeds up the response time but also ensures the accuracy of the information provided.
With Deskhero's custom fields and user groups, TechSolve Consulting can categorize and prioritize tickets based on their urgency and complexity. This helps in assigning the right resources to the right tickets, ensuring efficient resolution of issues.
The AI-powered comprehensive search bar is another feature that TechSolve Consulting finds invaluable. It uses OpenAI embeddings to search through uploaded files like policies, manuals, presentations, and even scraped website data to find relevant information. This greatly reduces the time spent by support staff in searching for information.
Deskhero's REST API allows TechSolve Consulting to integrate the platform with their existing systems. This seamless integration ensures that all customer data is available in one place, making it easier for the support staff to access and use this data.
By leveraging Deskhero's advanced AI capabilities, TechSolve Consulting has been able to significantly improve their customer support services. The efficiency and accuracy of responses have led to increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses. This reduces the time spent by support staff in crafting responses, thereby improving response time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer data is available in one place.
How does Deskhero help in prioritizing tickets?
With Deskhero's custom fields and user groups, tickets can be categorized and prioritized based on their urgency and complexity. This helps in assigning the right resources to the right tickets.
* This article provides an example of how a fictive company in the Technical consulting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
