TechTex Solutions has a vast knowledge base consisting of articles, manuals, and policies. The advanced AI capabilities of Deskhero help in generating structured data lists from these resources, making it easier for the support team to find relevant information quickly.
With the use of custom fields and user groups, TechTex can categorize their customers based on their specific needs and queries. This helps in providing personalized support and improves customer satisfaction.
The AI-powered search bar of Deskhero enhances the search results by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This helps the support team in finding the most relevant solutions for the customers.
Deskhero's AI capabilities also suggest replies to the customer queries by analyzing the content of the tickets and the knowledge base. This not only speeds up the response time but also ensures the accuracy of the solutions provided.
By using the REST API, TechTex can integrate Deskhero with their existing systems, further enhancing the efficiency of their customer support services.
How does Deskhero's AI improve the search results?
Deskhero's AI enhances the search results by leveraging OpenAI Embeddings from previous tickets and knowledge base articles. This helps in finding the most relevant solutions quickly.
How does Deskhero help in providing personalized support?
With the use of custom fields and user groups, Deskhero allows companies to categorize their customers based on their specific needs and queries, enabling personalized support.
How can Deskhero be integrated with existing systems?
Deskhero provides a REST API that can be used to integrate it with existing systems, enhancing the efficiency of customer support services.
* This article provides an example of how a fictive company in the Technical textile knitting and crocheting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
