KnitTech Industries receives a large number of customer queries daily. With Deskhero's ticket management feature, they can handle these queries efficiently. The AI capabilities of Deskhero categorize the tickets based on their content, making it easier for the support team to address them.
The AI-powered kanban board of Deskhero provides a visual representation of the tickets, helping the team in tracking their progress. The board is updated in real-time, ensuring that no ticket is missed or delayed.
Deskhero's AI also suggests replies to the tickets by analyzing their content and the knowledge base. This not only speeds up the response time but also ensures the accuracy of the solutions provided.
With the use of custom email domains, KnitTech can maintain their brand identity while communicating with their customers. This enhances the customer experience and builds trust.
By using the REST API, KnitTech can integrate Deskhero with their existing systems, further enhancing the efficiency of their customer support services.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes the tickets based on their content, making it easier for the support team to address them. It also suggests replies to the tickets by analyzing their content and the knowledge base.
What is the benefit of the AI-powered kanban board?
The AI-powered kanban board provides a visual representation of the tickets, helping in tracking their progress. The board is updated in real-time, ensuring that no ticket is missed or delayed.
How can Deskhero be integrated with existing systems?
Deskhero provides a REST API that can be used to integrate it with existing systems, enhancing the efficiency of customer support services.
* This article provides an example of how a fictive company in the Technical textile knitting and crocheting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
