InterpretPro receives numerous support requests daily from clients across the globe. Prior to using Deskhero, managing these requests was a daunting task. However, with Deskhero's ticket management feature, the company can now categorize, prioritize, and track tickets easily.
Deskhero's AI capabilities have been a game-changer for InterpretPro. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has not only reduced the response time but also improved the accuracy of responses.
With a wealth of interpretation guides and manuals, InterpretPro has found Deskhero's knowledge base feature extremely useful. The AI can generate knowledge base articles from these resources, providing the support team with easy access to relevant information.
InterpretPro's website is a rich source of information about their services. Deskhero's website scraping feature allows the company to leverage this information to enhance search results and generate suggested replies.
Finally, Deskhero's REST API has allowed InterpretPro to integrate the platform with their existing systems. This has ensured a smooth transition and uninterrupted support services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are accurate and relevant.
What type of data can Deskhero scrape from my website?
Deskhero can scrape any text-based data from your website. This data is then used to enhance search results and generate suggested replies.
Can Deskhero integrate with my existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a seamless transition.
* This article provides an example of how a fictive company in the Technical Translations and Interpretations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
