TranslateMaster deals with a high volume of support tickets daily. Managing these tickets manually was a challenge. However, with Deskhero's ticket management feature, the company can now handle tickets more efficiently.
Deskhero's AI capabilities have greatly enhanced the performance of TranslateMaster's support team. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has reduced the response time and improved the accuracy of responses.
TranslateMaster has a vast collection of translation guides, policies, and manuals. Deskhero's AI can generate knowledge base articles from these documents, providing the support team with easy access to relevant information.
TranslateMaster's website contains valuable information about their services. Deskhero's website scraping feature allows the company to leverage this information to enhance search results and generate suggested replies.
Deskhero's REST API has enabled TranslateMaster to integrate the platform with their existing systems. This has ensured a smooth transition and uninterrupted support services.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to draft responses, thereby improving the response time.
What type of documents can Deskhero's AI generate knowledge base articles from?
Deskhero's AI can generate knowledge base articles from a variety of documents, including translation guides, policies, and manuals.
Can I integrate Deskhero with my existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a seamless transition.
* This article provides an example of how a fictive company in the Technical Translations and Interpretations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
