TransTech Solutions receives hundreds of support tickets daily from clients needing assistance with translation projects. Managing these tickets manually was proving to be time-consuming and inefficient. With Deskhero's ticket management feature, the company can now categorize and prioritize tickets, ensuring that urgent issues are addressed promptly.
The AI capabilities of Deskhero have been instrumental in improving the efficiency of TransTech's support team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can generate suggested replies. This feature has significantly reduced the time taken to respond to tickets and has improved the quality of responses.
TransTech also utilizes Deskhero's knowledge base feature. The company has a vast repository of translation guides, policies, and manuals. Deskhero's AI can generate knowledge base articles from these documents, making it easy for the support team to find relevant information when addressing tickets.
Deskhero's website scraping feature has also proved beneficial for TransTech. The company's website contains valuable information about their services and processes. Deskhero can scrape this data and use it to enhance search results and generate suggested replies.
The REST API provided by Deskhero allows TransTech to integrate the platform with their existing systems. This seamless integration has ensured that the company's support process remains uninterrupted while they transition to using Deskhero.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are accurate and relevant to the issue at hand.
Can Deskhero scrape data from any website?
Deskhero can scrape data from your company's website. This data is used to enhance search results and generate suggested replies.
How does Deskhero's REST API benefit my company?
Deskhero's REST API allows you to integrate the platform with your existing systems. This ensures a seamless transition and uninterrupted support process.
* This article provides an example of how a fictive company in the Technical Translations and Interpretations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
