DocuScript Services handles numerous customer queries daily regarding their technical writing services. Managing these queries manually was labor-intensive and inefficient. With Deskhero, they were able to leverage the platform's advanced AI capabilities to automate ticket responses. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the response time.
The company also faced challenges in managing their extensive knowledge base. With Deskhero's AI capabilities, they were able to structure their data lists, create custom fields, and use the comprehensive search bar to quickly find relevant content. The AI system enhances search results by using the embeddings to find related content.
Creating knowledge base articles was another challenge for DocuScript Services. With Deskhero, they could generate articles directly from Word, PowerPoint, and PDF files. The AI system also scrapes data from the company's website to create relevant content for the knowledge base.
Deskhero's REST API allowed DocuScript Services to integrate the platform with their existing systems, making it easier to manage user groups and custom email domains. This integration has improved the company's overall operational efficiency.
Overall, Deskhero's advanced AI capabilities have transformed DocuScript Services' customer support services. The company now manages its tickets more efficiently, has a more organized knowledge base, and provides faster responses to customer queries.
How does Deskhero's AI system automate ticket responses?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This automation significantly reduces the response time.
How does Deskhero enhance search results?
Deskhero's AI system uses the embeddings to find related content, which enhances the search results. Users can quickly find relevant content using the comprehensive search bar.
How does Deskhero generate knowledge base articles?
Deskhero generates knowledge base articles directly from Word, PowerPoint, and PDF files. The AI system also scrapes data from the company's website to create relevant content for the knowledge base.
* This article provides an example of how a fictive company in the Technical Writing and Documentation Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
