TechWritePro receives a large volume of customer queries daily, ranging from pricing inquiries to specific questions about their services. They use Deskhero's ticket management system to organize these queries, ensuring that no customer request goes unanswered.
With the help of Deskhero's AI capabilities, TechWritePro is able to generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures consistency in the quality of responses.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This allows TechWritePro to quickly find relevant content and provide accurate information to their customers.
Furthermore, TechWritePro uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helps in efficient ticket management and improves overall customer service.
Overall, Deskhero's advanced AI capabilities have significantly improved TechWritePro's customer support efficiency and response times.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes the context of the query and suggests the most relevant response.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources like uploaded files and scraped website data to enhance search results. It provides more accurate and relevant results based on the search query.
How does Deskhero help in ticket management?
Deskhero provides features like custom fields and structured data lists to help categorize and prioritize tickets. It also provides a comprehensive search bar and a kanban board for easy ticket management.
* This article provides an example of how a fictive company in the Technical Writing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
