InkTech Services receives numerous customer queries every day, which they manage using Deskhero's ticket management system. This ensures that every customer query is addressed promptly and efficiently.
Deskhero's AI capabilities enable InkTech Services to generate suggested replies based on previous tickets and knowledge base articles. This not only accelerates the response time but also maintains consistency in the quality of responses.
The AI also enhances the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This allows InkTech Services to quickly find relevant content and provide precise information to their customers.
Moreover, InkTech Services uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This aids in effective ticket management and improves overall customer service.
Overall, Deskhero's advanced AI capabilities have significantly enhanced InkTech Services' customer support efficiency and response times.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes the context of the query and suggests the most relevant response.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources like uploaded files and scraped website data to enhance search results. It provides more accurate and relevant results based on the search query.
How does Deskhero help in ticket management?
Deskhero provides features like custom fields and structured data lists to help categorize and prioritize tickets. It also provides a comprehensive search bar and a kanban board for easy ticket management.
* This article provides an example of how a fictive company in the Technical Writing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
