TeleConnect Solutions receives thousands of customer queries daily, making ticket management a daunting task. With Deskhero's AI capabilities, the company can automatically categorize and prioritize tickets based on their urgency and type. This not only streamlines the process but also ensures that critical issues are addressed promptly.
The AI-powered knowledge base of Deskhero is another feature that TeleConnect Solutions finds highly beneficial. The AI system leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. These embeddings are used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a specific issue, the AI system uses the embeddings to provide the most relevant results. This helps the agents to quickly find the information they need and resolve customer issues faster.
With Deskhero's REST API, TeleConnect Solutions can easily integrate the platform with their existing systems. This seamless integration further improves the efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have enabled TeleConnect Solutions to provide a superior customer support experience. The platform has not only improved their operational efficiency but also increased their customer satisfaction levels.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does Deskhero's AI improve the search results?
When a search is made on the platform, Deskhero's AI uses the embeddings to provide the most relevant results. This helps in quickly finding the required information.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero comes with a REST API that allows for easy integration with your existing systems.
* This article provides an example of how a fictive company in the Telecommunications Companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
