Connectivity Consulting Inc. deals with a wide range of customer queries daily. To handle these efficiently, they use Deskhero's advanced AI capabilities. The AI analyzes previous tickets and knowledge base articles to suggest the most relevant responses, drastically reducing the time taken to resolve customer queries.
The AI capabilities of Deskhero also play a crucial role in managing the company's knowledge base. The AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF, and even scrape data from websites. This feature has significantly improved the quality and relevance of the knowledge base, making it a valuable resource for both the support agents and customers.
Connectivity Consulting Inc. also uses Deskhero's AI to enhance the search functionality within the platform. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide the most relevant search results, improving the accuracy and speed of information retrieval.
The company utilizes the custom fields and user groups features of Deskhero to categorize and assign tickets effectively. The AI helps in identifying patterns and predicting the right group or individual to handle specific types of queries, improving the overall efficiency of the support team.
Finally, Connectivity Consulting Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire customer support infrastructure, providing a seamless experience for both their support agents and customers.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from various file formats like Word, PowerPoint, and PDF, and even scrape data from websites. This improves the quality and relevance of the knowledge base.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide the most relevant search results, improving the accuracy and speed of information retrieval.
How does Deskhero's AI help in categorizing and assigning tickets?
Deskhero's AI identifies patterns and predicts the right group or individual to handle specific types of queries, improving the overall efficiency of the support team.
* This article provides an example of how a fictive company in the Telecommunications consulting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
