TelecomTech Solutions receives hundreds of customer queries daily, ranging from technical issues to product inquiries. The company uses Deskhero's ticket management system to handle these requests efficiently. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing the time taken to respond to customers.
With Deskhero's AI-powered search bar, TelecomTech's support agents can quickly find relevant information from the vast amount of data available in the form of previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This feature not only saves time but also ensures that the information provided to the customers is accurate and up-to-date.
Deskhero's AI capabilities also extend to website scraping. TelecomTech uses this feature to keep their knowledge base updated with the latest information from their own website and other relevant sources. The AI then uses this information to enhance search results and suggest replies, further improving the efficiency of the customer support team.
TelecomTech has also customized Deskhero to fit their specific needs. They have created custom fields for their tickets to capture specific information about each query, and they use custom email domains to maintain their brand identity in all communications.
By leveraging Deskhero's advanced AI capabilities, TelecomTech Solutions has been able to significantly improve their customer support operations, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies to new queries.
How does Deskhero's AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings from various data sources to find relevant content. It enhances the search results by providing more accurate and relevant information.
Can Deskhero be customized to fit specific needs?
Yes, Deskhero offers features like custom fields and custom email domains that allow companies to tailor the platform to their specific needs.
* This article provides an example of how a fictive company in the Telecommunications Equipment Suppliers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
