Connectivity Corp has a vast amount of information in the form of policies, manuals, presentations, and other documents. They use Deskhero's AI capabilities to generate knowledge base articles from these files, making it easier for their support agents to find and use this information.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their own website and other relevant sources. The AI uses this scraped data to enhance search results and suggest replies, improving the speed and accuracy of the support team's responses.
Connectivity Corp has also found Deskhero's structured data lists and user groups features to be very useful. They use structured data lists to organize their information in a way that makes sense for their operations, and they use user groups to ensure that the right people have access to the right information.
Deskhero's REST API has also been a game-changer for Connectivity Corp. They have integrated Deskhero with their other systems, allowing them to pull in data from other sources and push out updates to other platforms. This has greatly improved their overall operational efficiency.
By leveraging Deskhero's advanced AI capabilities, Connectivity Corp has been able to improve their knowledge management processes, resulting in faster and more accurate responses to customer queries and higher customer satisfaction.
How does Deskhero's AI generate knowledge base articles from files?
Deskhero's AI analyzes the content of uploaded files like policies, manuals, and presentations, and uses this information to create knowledge base articles. This makes it easier for support agents to find and use the information contained in these files.
What is the purpose of Deskhero's website scraping feature?
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest information from the company's own website and other relevant sources. The AI uses this scraped data to enhance search results and suggest replies.
How does Connectivity Corp use Deskhero's REST API?
Connectivity Corp uses Deskhero's REST API to integrate Deskhero with their other systems. This allows them to pull in data from other sources and push out updates to other platforms, improving their overall operational efficiency.
* This article provides an example of how a fictive company in the Telecommunications Equipment Suppliers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
