WaveLink Networks receives a high volume of customer queries every day. They use Deskhero's ticket management system to handle these queries efficiently. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing the time taken to respond to customers.
With Deskhero's AI-powered search bar, WaveLink's support agents can quickly find relevant information from the vast amount of data available. This feature not only saves time but also ensures that the information provided to the customers is accurate and up-to-date.
WaveLink Networks also uses Deskhero's kanban board to manage their support tasks. The visual nature of the kanban board makes it easy for the team to see the status of each task, and the ability to move tasks between columns helps them manage their workflow more effectively.
The company has also customized Deskhero to fit their specific needs. They have created custom fields for their tickets to capture specific information about each query, and they use custom email domains to maintain their brand identity in all communications.
By leveraging Deskhero's advanced AI capabilities, WaveLink Networks has been able to streamline their customer support operations, resulting in faster response times and increased customer satisfaction.
How does Deskhero's ticket management system help WaveLink Networks?
Deskhero's ticket management system allows WaveLink Networks to handle customer queries efficiently. The system's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing the response time.
What benefits does the AI-powered search bar provide?
Deskhero's AI-powered search bar allows support agents to quickly find relevant information from the vast amount of data available. This not only saves time but also ensures that the information provided to the customers is accurate and up-to-date.
How does WaveLink Networks use Deskhero's kanban board?
WaveLink Networks uses Deskhero's kanban board to manage their support tasks. The visual nature of the kanban board makes it easy for the team to see the status of each task, and the ability to move tasks between columns helps them manage their workflow more effectively.
* This article provides an example of how a fictive company in the Telecommunications Equipment Suppliers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
