TelecomTech Infrastructure has a comprehensive knowledge base, which includes articles generated from Word, PowerPoint, and PDF files. Managing this vast amount of information was becoming increasingly difficult. The company implemented Deskhero to streamline knowledge base management and make it easier to find relevant information.
The AI capabilities of Deskhero analyze the content of the knowledge base and use OpenAI Embeddings to suggest relevant articles based on the search query. This feature has significantly reduced the time spent searching for information and has made it easier for the support team to provide accurate responses to customer queries.
TelecomTech Infrastructure also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities analyze this scraped data and use it to enhance search results, ensuring that the support team always has access to the most up-to-date information.
The custom fields feature of Deskhero allows TelecomTech Infrastructure to categorize knowledge base articles based on various criteria. This feature, combined with the AI's ability to enhance search results, ensures that the most relevant articles are displayed first.
Overall, Deskhero's AI capabilities have significantly improved the management of TelecomTech Infrastructure's knowledge base. The platform has not only made it easier to keep the knowledge base updated but also ensured that the support team can find the information they need quickly and easily.
How does Deskhero's AI enhance the management of the knowledge base?
Deskhero's AI analyzes the content of the knowledge base and suggests relevant articles based on the search query. It also uses data from website scraping to keep the knowledge base updated.
Can Deskhero categorize knowledge base articles?
Yes, Deskhero has a custom fields feature that allows you to categorize knowledge base articles based on various criteria.
How does Deskhero's AI improve search results?
The AI analyzes data from the knowledge base, previous tickets, uploaded files, and scraped website data to enhance search results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Telecommunications infrastructure providers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
