Connectivity Corp receives a large number of support tickets every day. Managing these tickets and ensuring prompt responses was becoming a challenge. The company implemented Deskhero to streamline ticket management and improve response times.
The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies to new tickets. This feature has significantly reduced the time spent on each ticket and has improved the accuracy of the responses.
Connectivity Corp uses the custom fields feature of Deskhero to categorize tickets based on the type of issue, location, or any other relevant criteria. This feature, combined with the AI's ability to suggest replies, ensures that tickets are handled by the most suitable team member.
The REST API of Deskhero allows Connectivity Corp to integrate the platform with their existing systems, ensuring a seamless workflow. The AI capabilities also analyze data from these integrated systems to suggest replies and enhance search results.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of Connectivity Corp's ticket management process. The platform has not only made it easier to manage tickets but also ensured that customers receive prompt and accurate responses to their queries.
How does Deskhero's AI improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new tickets, reducing the time spent on each ticket and improving the accuracy of the responses.
Can Deskhero categorize tickets?
Yes, Deskhero has a custom fields feature that allows you to categorize tickets based on various criteria.
Can Deskhero be integrated with other systems?
Yes, Deskhero has a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Telecommunications infrastructure providers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
