NextGen Telecom Solutions, a pioneer in the field of telecommunications research and development, was looking for a way to improve their customer support system. They needed a solution that could handle their growing customer base and the increasing complexity of their products and services. They found their answer in Deskhero.
With Deskhero's advanced AI capabilities, NextGen was able to enhance their search results, making it easier for their support team to find relevant information quickly. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find pertinent content. This content is then sent through OpenAI's ChatGPT to enhance the search results, reducing the time taken to resolve customer queries.
Deskhero's AI also helped NextGen manage their user groups more effectively. By analyzing the data from previous tickets and user interactions, the AI was able to suggest optimal group structures and allocation of resources. This resulted in a more efficient use of their support team's time and skills.
Additionally, the AI's REST API integration enabled NextGen to seamlessly incorporate Deskhero into their existing systems, further enhancing their customer support capabilities.
By leveraging Deskhero's advanced AI capabilities, NextGen Telecom Solutions has significantly improved their customer support system, leading to higher customer satisfaction rates.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to enhance the search results, making it easier for the support team to find the information they need quickly.
Can Deskhero's AI help manage user groups?
Yes, Deskhero's AI can analyze data from previous tickets and user interactions to suggest optimal group structures and resource allocation. This can lead to more efficient use of the support team's time and skills.
Does Deskhero's AI integrate with other systems?
Yes, Deskhero's AI features a REST API integration, allowing it to be seamlessly incorporated into existing systems.
* This article provides an example of how a fictive company in the Telecommunications research and development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
