TelecomTech Innovations, a leading player in telecommunications research and development, was facing challenges with their customer support system. The volume of customer queries was overwhelming, and the support team struggled to provide timely and accurate responses. They turned to Deskhero for a solution.
Using Deskhero's advanced AI capabilities, TelecomTech was able to drastically improve their ticket management process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhanced TelecomTech's knowledge base by generating articles from word, powerpoint, and pdf files. This feature allowed the company to quickly build a comprehensive and easily searchable knowledge base, further improving their customer support services.
Additionally, the AI's website scraping capability proved invaluable. It enabled TelecomTech to stay updated on the latest industry trends and developments, which they could then incorporate into their support services.
Overall, Deskhero's advanced AI capabilities have transformed TelecomTech's customer support system, making it more efficient and effective.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which can significantly reduce the time taken to respond to customer queries.
Can Deskhero's AI generate knowledge base articles from different file types?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. This allows for quick and easy creation of a comprehensive knowledge base.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to stay updated on the latest industry trends and developments. This information can be incorporated into their support services to provide more accurate and up-to-date responses to customer queries.
* This article provides an example of how a fictive company in the Telecommunications research and development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
