FutureComms R&D, a renowned name in telecommunications research and development, was struggling with an inefficient ticket management process and a lackluster knowledge base. They turned to Deskhero for a solution.
Deskhero's advanced AI capabilities allowed FutureComms to optimize their ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to customer queries.
The AI also enhanced FutureComms' knowledge base by generating articles from word, powerpoint, and pdf files. This feature allowed the company to quickly build a comprehensive and easily searchable knowledge base, improving their customer service.
Furthermore, the AI's website scraping capability enabled FutureComms to stay updated on the latest industry trends and developments. This information was incorporated into their support services, ensuring they provided the most accurate and up-to-date responses to customer queries.
By leveraging Deskhero's advanced AI capabilities, FutureComms R&D has transformed their customer support system, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI optimize the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Can Deskhero's AI enhance a company's knowledge base?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. This allows for the quick creation of a comprehensive and easily searchable knowledge base, improving customer service.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to stay updated on the latest industry trends and developments. This information can be incorporated into their support services to provide more accurate and up-to-date responses to customer queries.
* This article provides an example of how a fictive company in the Telecommunications research and development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
