TelecomTech has a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. However, accessing this information quickly was a challenge for their support team. Deskhero's comprehensive search bar, powered by AI, solved this problem by making it easy to find relevant content swiftly.
Deskhero's AI uses OpenAI Embeddings from the knowledge base and other sources to enhance search results. This means that when a support team member searches for information, the AI understands the context and provides the most relevant results.
The AI capabilities of Deskhero also extend to generating suggested replies for customer queries. By understanding the context of a query, the AI can suggest a reply based on the information available in the knowledge base and other sources. This not only speeds up the response time but also ensures that the information provided is accurate and relevant.
TelecomTech also benefits from Deskhero's user groups feature, which allows them to segment their support team based on expertise or responsibility. This ensures that tickets are assigned to the most suitable team member, improving efficiency and response times.
Overall, Deskhero's advanced AI capabilities have significantly improved TelecomTech's ability to access and utilize their knowledge base, resulting in faster response times and higher customer satisfaction.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and other sources to understand the context of a search. It then provides the most relevant results based on this context.
How does Deskhero's AI generate suggested replies?
By understanding the context of a customer query, Deskhero's AI can suggest a reply based on the information available in the knowledge base and other sources.
What is the user groups feature?
The user groups feature allows you to segment your support team based on expertise or responsibility. This ensures that tickets are assigned to the most suitable team member.
* This article provides an example of how a fictive company in the Telecoms & Networking Systems Design and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
