NetworkNinja receives a high volume of customer support tickets daily. Managing these tickets was a challenge until they started using Deskhero. The platform's ticket management feature, combined with its kanban board, allowed them to track and manage each ticket efficiently.
Deskhero's advanced AI capabilities further enhanced NetworkNinja's ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies for each ticket. This not only reduced the time taken to respond to a ticket but also ensured that the response was accurate and relevant.
The AI-powered comprehensive search bar also made it easy for NetworkNinja's support team to find relevant information quickly. Whether they needed to reference a previous ticket or a knowledge base article, the search bar provided the most relevant results swiftly.
NetworkNinja also took advantage of Deskhero's custom fields feature to add additional information to each ticket. This made it easier for them to categorize and prioritize tickets, further improving their management process.
Overall, Deskhero's advanced AI capabilities have revolutionized NetworkNinja's ticket management process, resulting in improved efficiency and higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of a ticket. It then generates a suggested reply based on this context.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from various sources such as previous tickets, knowledge base articles, uploaded files, and scraped website data.
What is the custom fields feature?
The custom fields feature allows you to add additional information to each ticket. This can help with categorizing and prioritizing tickets.
* This article provides an example of how a fictive company in the Telecoms & Networking Systems Design and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
