AdVision receives hundreds of customer queries daily, ranging from billing issues to technical support. With Deskhero's ticket management feature, they are able to categorize and prioritize these tickets effectively. The AI capabilities of Deskhero further enhance this process by suggesting replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
The AI-powered comprehensive search bar is another feature that AdVision finds invaluable. It allows the customer support team to quickly find relevant information from the vast amount of data available. This significantly reduces the time spent on each ticket, improving the team's productivity and customer satisfaction.
Deskhero's AI capabilities also enable AdVision to maintain an up-to-date knowledge base. The platform can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always stocked with the latest information, making it a reliable resource for both the support team and customers.
AdVision also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows for real-time updates and data synchronization, ensuring that all teams have access to the most recent and accurate information.
Overall, Deskhero's advanced AI capabilities have enabled AdVision to streamline their customer support processes, improve productivity, and enhance customer satisfaction.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities suggest replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This not only speeds up the response time but also ensures that the responses are accurate and consistent.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to search through all the data available on the platform, including tickets, knowledge base articles, and uploaded files. It then presents the most relevant results, saving time and effort.
How does Deskhero ensure that the knowledge base is always up-to-date?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always stocked with the latest information.
* This article provides an example of how a fictive company in the Television Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
