GlobalVision receives hundreds of customer queries daily, ranging from technical issues to subscription inquiries. The volume of tickets was overwhelming for the support team, leading to delayed responses and customer dissatisfaction. The company decided to implement Deskhero to manage their customer support more efficiently.
With Deskhero's advanced AI capabilities, GlobalVision could leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allowed the system to find relevant content quickly and accurately, significantly reducing the time spent on each ticket.
The AI-powered suggested replies feature was a game-changer for GlobalVision. The system would analyze incoming tickets and generate suggested replies based on past resolutions and knowledge base articles. This not only improved response times but also ensured consistency in the quality of responses.
Deskhero's comprehensive search bar enhanced by AI capabilities was another major advantage. It made it easy for the support team to find relevant information within seconds, whether it was from previous tickets, knowledge base, or uploaded files.
Overall, Deskhero's advanced AI capabilities have enabled GlobalVision to provide faster, more accurate customer support, leading to increased customer satisfaction.
How has Deskhero's AI capabilities improved GlobalVision's response times?
Deskhero's AI capabilities have significantly improved GlobalVision's response times by suggesting replies based on past resolutions and knowledge base articles, and by enhancing the search function to find relevant information quickly.
How does Deskhero ensure consistency in responses?
Deskhero ensures consistency in responses by generating suggested replies based on past resolutions and knowledge base articles. This ensures that customers receive consistent information regardless of who handles their ticket.
How does Deskhero's AI-powered search function work?
Deskhero's AI-powered search function uses OpenAI embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows the support team to find necessary information within seconds.
* This article provides an example of how a fictive company in the Television broadcasting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
