PrimeScreen was facing challenges in managing the increasing volume of customer support tickets. The manual process was time-consuming and led to inconsistencies in responses. They turned to Deskhero for a solution.
Deskhero's advanced AI capabilities allowed PrimeScreen to automate much of their customer support process. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly and accurately.
The AI-powered suggested replies feature was particularly beneficial for PrimeScreen. The system would analyze incoming tickets and generate suggested replies based on past resolutions and knowledge base articles. This not only reduced the time spent on each ticket but also ensured that customers received accurate and consistent information.
Deskhero's comprehensive search bar, enhanced by AI capabilities, made it easy for the support team to quickly find relevant information. Whether it was from previous tickets, the knowledge base, or uploaded files, the team could find what they needed within seconds.
By implementing Deskhero, PrimeScreen has significantly improved the efficiency of their customer support services, leading to higher customer satisfaction and reduced response times.
How has Deskhero's AI capabilities improved PrimeScreen's customer support efficiency?
Deskhero's AI capabilities have improved PrimeScreen's customer support efficiency by automating the process of finding relevant content and suggesting replies. This has reduced the time spent on each ticket and ensured that customers receive accurate and consistent information.
How does Deskhero ensure accurate responses?
Deskhero ensures accurate responses by generating suggested replies based on past resolutions and knowledge base articles. This ensures that customers receive the most up-to-date and accurate information.
How does Deskhero's AI-powered search function benefit PrimeScreen?
Deskhero's AI-powered search function benefits PrimeScreen by allowing the support team to quickly find relevant information from previous tickets, knowledge base articles, uploaded files, and scraped website data. This speeds up the resolution process and improves efficiency.
* This article provides an example of how a fictive company in the Television broadcasting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
