Spectrum Studios prides itself on its innovative productions and high-quality customer service. As the company expanded, they needed a solution to manage the growing volume of customer queries and issues. They chose Deskhero for its advanced AI capabilities.
With Deskhero, Spectrum Studios was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This automation has significantly reduced the time taken to resolve customer issues, improving overall customer satisfaction.
Deskhero's AI also enhances the search results within the platform. By analyzing data from various sources, it provides more relevant results, helping the customer support team find the information they need more quickly and easily.
Furthermore, Spectrum Studios uses Deskhero's AI to scrape their website data, ensuring the customer support team always has access to the latest information. This eliminates the need for manual updates and reduces the risk of providing outdated or incorrect information to customers.
Overall, Deskhero's advanced AI capabilities have significantly enhanced Spectrum Studios' customer support services, improving efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI reduce the time taken to resolve customer issues?
Deskhero's AI reduces the time taken to resolve customer issues by generating suggested replies to customer queries. It analyzes data from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate, relevant responses.
How does Deskhero's AI help the customer support team find information more quickly?
Deskhero's AI enhances the search results within the platform by analyzing data from various sources. This allows it to provide more relevant results, helping the customer support team find the information they need more quickly and easily.
How does Deskhero's AI ensure the customer support team has access to the latest information?
Deskhero's AI uses website scraping to ensure the customer support team always has access to the latest information. This eliminates the need for manual updates and reduces the risk of providing outdated or incorrect information to customers.
* This article provides an example of how a fictive company in the Television & Commercial Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
