Starlight Media is known for its creative productions and exceptional customer service. However, as the company grew, so did the volume of customer queries and issues. To manage this increase, Starlight turned to Deskhero and its advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This has allowed Starlight to automate much of their customer service process, freeing up their team to focus on more complex issues.
Additionally, Deskhero's AI enhances the search results within the platform. By analyzing data from various sources, it provides more relevant results, making it quicker and easier for the customer service team to find the information they need.
Starlight also uses Deskhero's AI to scrape their website data, ensuring that the customer service team always has access to the most current information. This not only improves the accuracy of their responses but also reduces the time taken to resolve customer issues.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of Starlight Media's customer service, allowing them to maintain their high standards as they continue to grow.
How does Deskhero's AI help automate the customer service process?
Deskhero's AI generates suggested replies to customer queries by analyzing data from previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows much of the customer service process to be automated, freeing up the team to focus on more complex issues.
How does Deskhero's AI improve the accuracy of search results?
Deskhero's AI improves the accuracy of search results by analyzing data from various sources. This allows it to provide more relevant results, making it quicker and easier for the customer service team to find the information they need.
How does Deskhero's AI ensure access to the most current information?
Deskhero's AI uses website scraping to ensure that the customer service team always has access to the most current information. This improves the accuracy of their responses and reduces the time taken to resolve customer issues.
* This article provides an example of how a fictive company in the Television & Commercial Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
