ShopTV receives thousands of customer inquiries daily, ranging from product questions to order status checks. They utilize Deskhero's ticket management system to efficiently handle these queries. The advanced AI capabilities of Deskhero help in suggesting replies based on previous tickets and knowledge base articles, significantly reducing the response time.
ShopTV also leverages Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to quickly address urgent issues and improve overall customer satisfaction.
The knowledge base feature of Deskhero is used by ShopTV to create a self-service portal for customers. The AI capabilities enhance this feature by generating articles from uploaded files like policies, manuals, and presentations. This reduces the workload on the support team and empowers customers to find solutions independently.
ShopTV uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. The AI capabilities further enhance this by using OpenAI embeddings to find relevant content, ensuring the knowledge base is always accurate and comprehensive.
Finally, ShopTV uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed effectively.
How does Deskhero's AI capabilities reduce response time?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles. This helps the support team respond to customer queries more quickly and accurately.
How does Deskhero's knowledge base feature empower customers?
Deskhero's knowledge base feature allows customers to find solutions independently. The AI capabilities enhance this feature by generating articles from uploaded files like policies, manuals, and presentations.
How does Deskhero ensure the accuracy of the knowledge base?
Deskhero uses website scraping to keep the knowledge base updated with the latest product information. The AI capabilities further enhance this by using OpenAI embeddings to find relevant content.
* This article provides an example of how a fictive company in the Television Home Shopping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
