HomeBuy Network deals with a high volume of customer interactions daily. They use Deskhero's ticket management system to effectively manage these interactions. The AI capabilities of Deskhero provide suggested replies based on previous tickets and knowledge base articles, improving the efficiency of the support team.
HomeBuy Network utilizes Deskhero's user groups feature to assign tickets to the appropriate teams. This ensures that customer queries are handled by the most qualified personnel, improving resolution times and customer satisfaction.
The knowledge base feature of Deskhero is used by HomeBuy Network to provide a self-service option for customers. The AI capabilities enhance this feature by generating articles from uploaded files like policies, manuals, and presentations. This not only reduces the workload on the support team but also provides customers with instant access to information.
HomeBuy Network uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. The AI capabilities further enhance this by using OpenAI embeddings to find relevant content, ensuring the knowledge base is always accurate and comprehensive.
Lastly, HomeBuy Network uses Deskhero's REST API to integrate the platform with their existing systems. This ensures that all customer interactions are tracked and managed effectively.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities provide suggested replies based on previous tickets and knowledge base articles. This helps the support team respond to customer queries more quickly and accurately.
How does Deskhero's user groups feature improve resolution times?
Deskhero's user groups feature allows tickets to be assigned to the appropriate teams. This ensures that customer queries are handled by the most qualified personnel, improving resolution times.
How does Deskhero ensure the accuracy of the knowledge base?
Deskhero uses website scraping to keep the knowledge base updated with the latest product information. The AI capabilities further enhance this by using OpenAI embeddings to find relevant content.
* This article provides an example of how a fictive company in the Television Home Shopping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
