PrimeTime Studios deals with a multitude of queries every day from different stakeholders. The structured data lists and user groups features of Deskhero have helped them organize these queries effectively.
The AI capabilities of Deskhero have been a game-changer for PrimeTime Studios. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has not only improved the response time but also the quality of responses.
Deskhero's knowledge base feature has empowered the users to find solutions to their queries on their own. The AI-enhanced search results provide the users with the most relevant content, reducing the dependency on the support team.
The website scraping feature of Deskhero has enabled PrimeTime Studios to keep their knowledge base updated with the latest information from their website. This has ensured the accuracy of the information provided to the users.
In conclusion, Deskhero has revolutionized the way PrimeTime Studios manages their helpdesk services. The AI capabilities have improved the efficiency and effectiveness of their customer support.
How has Deskhero improved the organization of queries?
The structured data lists and user groups features of Deskhero have helped PrimeTime Studios organize the queries effectively. This has improved the management of queries.
How does Deskhero improve the quality of responses?
Deskhero's AI capabilities generate suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This has improved the quality of responses.
How does Deskhero ensure the relevance of the content provided to the users?
Deskhero's AI-enhanced search results provide the users with the most relevant content based on their queries. This ensures the relevance of the content provided to the users.
* This article provides an example of how a fictive company in the Television Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
