ChannelHub deals with a diverse range of customer queries related to programme availability, subscription packages, and technical issues. Prior to using Deskhero, managing these queries was a daunting task. However, with Deskhero's ticket management feature, they were able to effectively organize and prioritize these queries.
Deskhero's advanced AI capabilities have been a game-changer for ChannelHub. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, they were able to find relevant content and generate suggested replies. This significantly reduced their response time, leading to happier customers.
The website scraping feature of Deskhero enabled ChannelHub to scrape data from their website, which was used to enhance their knowledge base. This resulted in more accurate and comprehensive responses to customer queries.
Deskhero's comprehensive search bar feature allowed ChannelHub's support team to quickly find relevant information from the vast amount of data. The AI-enhanced search results further improved this process, making it more efficient.
Overall, the advanced AI capabilities of Deskhero have greatly improved ChannelHub's customer support services. They have seen a significant reduction in response times and an improvement in customer satisfaction.
How has Deskhero's AI capabilities improved ChannelHub's customer support services?
Deskhero's AI capabilities have helped ChannelHub to quickly find relevant information and generate suggested replies, reducing the time taken to respond to customer queries. It has also enhanced their knowledge base by scraping data from their website.
What is the role of OpenAI Embeddings in Deskhero?
OpenAI Embeddings in Deskhero are used to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies and enhance search results.
How does Deskhero's website scraping feature benefit ChannelHub?
Deskhero's website scraping feature allows ChannelHub to scrape data from their website and use it to enhance their knowledge base. This results in more comprehensive and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Television programme distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
