GlobalTV Distribution receives a high volume of customer queries related to program schedules, content licensing, and technical issues. The company uses Deskhero's tickets management feature to efficiently categorize and respond to these queries. The advanced AI capabilities of Deskhero, powered by OpenAI Embeddings, analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing response times.
The company also utilizes Deskhero's custom fields and structured data lists to organize customer information and query details. This allows the support team to quickly access relevant information when responding to tickets.
GlobalTV Distribution has a comprehensive knowledge base, created using Deskhero's knowledge base feature. The AI capabilities of Deskhero enhance the search results within this knowledge base by leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations.
Deskhero's website scraping feature is used by GlobalTV Distribution to keep their knowledge base up-to-date with the latest information from their website. The AI capabilities of Deskhero analyze this scraped data to further enhance the suggested replies and search results.
Finally, GlobalTV Distribution uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the advanced AI capabilities of Deskhero across their entire customer support operations.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time it takes for the support team to respond to customer queries.
How does Deskhero's AI enhance the search results within the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from uploaded files and scraped website data to enhance the search results within the knowledge base. This allows the support team to quickly find relevant information when responding to customer queries.
How does GlobalTV Distribution use Deskhero's REST API?
GlobalTV Distribution uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to leverage the advanced AI capabilities of Deskhero across their entire customer support operations.
* This article provides an example of how a fictive company in the Television programme distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
