ShowcaseTV receives a large volume of customer queries daily related to programme schedules, subscription plans, and technical issues. Managing these queries was a challenging task until they adopted Deskhero. The platform's ticket management feature allowed them to effectively organize and prioritize customer queries.
With Deskhero's advanced AI capabilities, ShowcaseTV could leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature helped them find relevant content and generate suggested replies, reducing the time taken to respond to customer queries.
Deskhero's website scraping feature was particularly useful for ShowcaseTV. It allowed them to scrape data from their website and use it to enhance their knowledge base. This resulted in more comprehensive and accurate responses to customer queries.
The comprehensive search bar feature of Deskhero enabled ShowcaseTV's support team to quickly find relevant information from the vast amount of data. The AI-enhanced search results made this process even more efficient.
Overall, Deskhero's advanced AI capabilities have transformed ShowcaseTV's customer support services. They have seen a significant reduction in response times and an increase in customer satisfaction.
How has Deskhero's AI capabilities improved ShowcaseTV's customer support services?
Deskhero's AI capabilities have helped ShowcaseTV to quickly find relevant information and generate suggested replies, reducing the time taken to respond to customer queries. It has also enhanced their knowledge base by scraping data from their website.
What is the role of OpenAI Embeddings in Deskhero?
OpenAI Embeddings in Deskhero are used to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then used to generate suggested replies and enhance search results.
How does Deskhero's website scraping feature benefit ShowcaseTV?
Deskhero's website scraping feature allows ShowcaseTV to scrape data from their website and use it to enhance their knowledge base. This results in more comprehensive and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Television programme distribution industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
