Visionary Studios often deals with complex customer inquiries regarding their diverse range of TV programs. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhances the search results within the platform, making it easier for the helpdesk team to find relevant information quickly. This is particularly useful when dealing with complex queries that require detailed responses.
Visionary Studios uses Deskhero's custom email domains feature to maintain their brand identity in all customer communications. They also use the user groups feature to ensure that tickets are assigned to the right teams, improving the efficiency of their helpdesk services.
The integration of Deskhero's REST API with Visionary Studios' existing systems ensures seamless data exchange and improved workflow efficiency. This allows the helpdesk team to focus more on providing excellent customer service rather than dealing with technical issues.
By leveraging Deskhero's advanced AI capabilities, Visionary Studios has been able to optimize their helpdesk services, improve response times, and enhance customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This information is then used to generate suggested replies to customer queries.
Can we maintain our brand identity with Deskhero?
Yes, Deskhero's custom email domains feature allows you to maintain your brand identity in all customer communications.
How does Deskhero improve helpdesk efficiency?
Deskhero improves helpdesk efficiency by providing advanced AI capabilities for generating suggested replies and enhancing search results. It also enables efficient ticket management and allows for easy categorization and assignment of tickets to the right teams.
* This article provides an example of how a fictive company in the Television Programme Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
