TelePro deals with a wide range of queries from viewers, advertisers, and other stakeholders. Managing these queries was a daunting task until they adopted Deskhero. With Deskhero's structured data lists and custom fields, TelePro can now effectively manage and categorize these queries.
Deskhero's advanced AI capabilities have revolutionized TelePro's helpdesk services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Deskhero's AI-powered comprehensive search bar has made it easier for TelePro's helpdesk team to find relevant information to resolve queries. This has improved the team's efficiency and increased stakeholder satisfaction.
TelePro also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has further enhanced the efficiency of their helpdesk services.
Overall, Deskhero's advanced AI capabilities have significantly improved TelePro's helpdesk services, making them more efficient and effective.
How has Deskhero's AI capabilities enhanced TelePro's helpdesk services?
Deskhero's AI capabilities have significantly reduced the response time by suggesting relevant replies. It has also made it easier for the helpdesk team to find relevant information to resolve queries, thereby improving efficiency and stakeholder satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Television programming and broadcasting activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
