BroadCastBest receives a high volume of customer queries on a daily basis. Managing these queries was a challenge until they started using Deskhero. With Deskhero's user groups and ticket management system, BroadCastBest can now efficiently handle customer queries and ensure timely resolution.
Deskhero's advanced AI capabilities have been a game-changer for BroadCastBest. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries.
With Deskhero's AI-powered comprehensive search bar, BroadCastBest's customer support team can quickly find relevant information to resolve customer queries. This has not only improved the efficiency of the team but also enhanced customer satisfaction.
BroadCastBest also uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has further streamlined the customer support process.
Overall, Deskhero's advanced AI capabilities have transformed BroadCastBest's customer support, making it more efficient and effective.
How has Deskhero's AI capabilities improved BroadCastBest's customer support?
Deskhero's AI capabilities have significantly reduced the time taken to respond to customer queries by suggesting relevant replies. It has also made it easier for the customer support team to find relevant information to resolve queries, thereby improving efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Television programming and broadcasting activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
