Glasstech Innovations receives numerous support tickets daily, ranging from simple queries about their products to complex technical issues. With Deskhero's advanced AI capabilities, they are able to manage these tickets more efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances Glasstech's search results. When customers search for information on Glasstech's support portal, the AI uses the embeddings to find the most relevant content, improving the customer's experience and reducing the need for further support.
Furthermore, Glasstech uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows them to quickly update their knowledge base with the latest information, ensuring that customers always have access to up-to-date support materials.
Deskhero's custom fields and structured data lists also allow Glasstech to categorize and prioritize their support tickets more effectively. This ensures that urgent issues are addressed promptly, improving customer satisfaction.
Finally, Glasstech uses Deskhero's REST API to integrate their support services with other systems, further enhancing their efficiency and customer service capabilities.
How does Deskhero's AI enhance Glasstech's customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to support tickets and enhance search results. This reduces response times and improves the customer's experience.
How does Glasstech use Deskhero's custom fields and structured data lists?
Glasstech uses these features to categorize and prioritize their support tickets, ensuring that urgent issues are addressed promptly.
How does Glasstech use Deskhero's REST API?
Glasstech uses the REST API to integrate their support services with other systems, further enhancing their efficiency and customer service capabilities.
* This article provides an example of how a fictive company in the Tempering of Flat Glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
