ClearView Glass Solutions receives a high volume of support tickets each day. Using Deskhero's advanced AI capabilities, they can manage these tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies, significantly reducing the time it takes to respond to customers.
ClearView also uses Deskhero's AI to enhance their search results. When customers search for information on ClearView's support portal, the AI uses the embeddings to find the most relevant content, providing a better user experience and reducing the need for additional support.
Moreover, ClearView uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows them to keep their knowledge base updated with the latest information, ensuring that customers always have access to the most current support materials.
Deskhero's custom fields and structured data lists allow ClearView to categorize and prioritize their support tickets effectively. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Lastly, ClearView uses Deskhero's REST API to integrate their support services with other systems, enhancing their efficiency and customer service capabilities.
How does Deskhero's AI improve ClearView's helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to support tickets and enhance search results. This reduces response times and improves the user experience.
How does ClearView use Deskhero's custom fields and structured data lists?
ClearView uses these features to categorize and prioritize their support tickets, ensuring that critical issues are addressed promptly.
How does ClearView use Deskhero's REST API?
ClearView uses the REST API to integrate their support services with other systems, enhancing their efficiency and customer service capabilities.
* This article provides an example of how a fictive company in the Tempering of Flat Glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
