Panorama Glassworks deals with a large number of support tickets every day. With Deskhero's advanced AI capabilities, they can manage these tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies, significantly reducing the time it takes to respond to customers.
Panorama also uses Deskhero's AI to enhance their search results. When customers search for information on Panorama's support portal, the AI uses the embeddings to find the most relevant content, providing a better user experience and reducing the need for additional support.
Additionally, Panorama uses Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows them to keep their knowledge base updated with the latest information, ensuring that customers always have access to the most current support materials.
Deskhero's custom fields and structured data lists allow Panorama to categorize and prioritize their support tickets effectively. This ensures that critical issues are addressed promptly, improving customer satisfaction.
Finally, Panorama uses Deskhero's REST API to integrate their support services with other systems, enhancing their efficiency and customer service capabilities.
How does Deskhero's AI improve Panorama's customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to support tickets and enhance search results. This reduces response times and improves the user experience.
How does Panorama use Deskhero's custom fields and structured data lists?
Panorama uses these features to categorize and prioritize their support tickets, ensuring that critical issues are addressed promptly.
How does Panorama use Deskhero's REST API?
Panorama uses the REST API to integrate their support services with other systems, enhancing their efficiency and customer service capabilities.
* This article provides an example of how a fictive company in the Tempering of Flat Glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
