GreenLeaf Association Services was looking for a way to improve their tenant communication and support services. With Deskhero, they were able to leverage the platform's advanced AI capabilities to enhance their services and improve tenant satisfaction.
The platform's ticket management feature allowed GreenLeaf to efficiently handle a high volume of support tickets. The AI used OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies, reducing the time spent on each ticket and ensuring that tenants received timely responses.
Deskhero's knowledge base feature was a game-changer for GreenLeaf. The AI was able to generate articles from various file types, such as Word, PowerPoint, and PDF files, creating a comprehensive knowledge base that could be easily accessed by both the support team and the tenants. This reduced the number of support tickets submitted for common issues.
GreenLeaf also found great value in Deskhero's website scraping feature. This allowed them to keep their knowledge base up-to-date with the latest information from relevant websites. Combined with the AI's ability to enhance search results, this made it easier for tenants to find the information they needed without having to submit a support ticket.
Overall, Deskhero's advanced AI capabilities significantly improved the efficiency of GreenLeaf's tenant communication and support services, leading to increased tenant satisfaction and a more productive support team.
How does Deskhero's AI improve tenant communication?
Deskhero's AI uses OpenAI Embeddings to find relevant content and generate suggested replies, ensuring that tenants receive timely and accurate responses to their inquiries.
How does the knowledge base feature reduce the number of support tickets?
The knowledge base feature allows tenants to easily access a comprehensive database of information, reducing the need for them to submit support tickets for common issues.
How does the website scraping feature benefit the tenants?
The website scraping feature keeps the knowledge base up-to-date with the latest information from relevant websites, making it easier for tenants to find the information they need.
* This article provides an example of how a fictive company in the Tenant-Owners' Association Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
