UrbanNest Property Management was facing challenges in managing a high volume of support tickets and providing timely responses to their tenants. With Deskhero, they were able to leverage the platform's advanced AI capabilities to improve their helpdesk services.
The AI used OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies, significantly reducing the time spent on each ticket. This ensured that tenants received prompt and accurate responses to their inquiries.
Deskhero's knowledge base feature was particularly beneficial for UrbanNest. The AI was able to generate articles from various file types, such as Word, PowerPoint, and PDF files, creating a comprehensive knowledge base that could be easily accessed by both the support team and the tenants. This reduced the number of support tickets submitted for common issues.
UrbanNest also utilized Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from relevant websites. Combined with the AI's ability to enhance search results, this made it easier for tenants to find the information they needed without having to submit a support ticket.
Overall, Deskhero's advanced AI capabilities significantly improved the efficiency of UrbanNest's helpdesk services, leading to increased tenant satisfaction and a more productive support team.
How does Deskhero's AI improve the efficiency of the helpdesk services?
Deskhero's AI uses OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies, reducing the time spent on each ticket and ensuring that tenants receive prompt responses.
How does the knowledge base feature benefit the tenants?
The knowledge base feature allows tenants to easily access a comprehensive database of information, reducing the need for them to submit support tickets for common issues.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature keeps the knowledge base up-to-date with the latest information from relevant websites, making it easier for tenants to find the information they need.
* This article provides an example of how a fictive company in the Tenant-Owners' Association Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
