SkyHigh Tenants had been struggling with a high volume of support tickets, often concerning similar issues. By implementing Deskhero, they were able to leverage the platform's advanced AI capabilities to manage and categorize these tickets more efficiently. The AI used OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies, significantly reducing the time spent on each ticket.
With Deskhero's custom fields and structured data lists, SkyHigh Tenants could easily organize and manage their vast amount of tenant data. The AI capabilities also enhanced the search results, making it easier for the support team to find relevant information quickly.
The knowledge base feature was particularly beneficial for SkyHigh Tenants. The AI was able to generate articles from various file types, such as Word, PowerPoint, and PDF files, creating a comprehensive knowledge base that could be easily accessed by both the support team and the tenants.
Deskhero's website scraping feature allowed SkyHigh Tenants to keep their knowledge base up-to-date with the latest information from relevant websites. This, combined with the AI's ability to enhance search results, made it easier for tenants to find the information they needed without having to submit a support ticket.
Overall, Deskhero's advanced AI capabilities significantly improved the efficiency of SkyHigh Tenants' customer support and helpdesk services, resulting in happier tenants and a more productive support team.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets to find relevant content and generate suggested replies, reducing the time spent on each ticket. It also enhances search results, making it easier to find relevant information quickly.
How does Deskhero's knowledge base feature benefit the tenants?
The knowledge base feature allows tenants to easily access a comprehensive database of information, reducing the need for them to submit support tickets for common issues.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature keeps the knowledge base up-to-date with the latest information from relevant websites, making it easier for tenants to find the information they need.
* This article provides an example of how a fictive company in the Tenant-Owners' Association Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
