Green Meadows Camping receives a high volume of inquiries from potential campers about availability, amenities, and policies. They use Deskhero's ticket management feature to organize these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, drastically reducing response times.
The company also leverages the custom fields feature to categorize inquiries based on their nature, such as booking, cancellation, or general information. This structured data helps the AI understand the context better and provide more accurate suggestions.
Green Meadows Camping has a comprehensive knowledge base, including policies, manuals, and presentations uploaded in various formats. Deskhero's AI capabilities extract useful information from these files and use it to enhance search results and reply suggestions.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant sources. The AI capabilities of Deskhero analyze this scraped data to provide even more accurate and up-to-date suggestions.
Overall, Green Meadows Camping has significantly improved their customer support efficiency and customer satisfaction rates by leveraging the advanced AI capabilities of Deskhero.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new inquiries. This drastically reduces the time required to draft responses.
How does Deskhero's AI use uploaded files?
Deskhero's AI extracts useful information from uploaded files like policies, manuals, and presentations. This information is used to enhance search results and reply suggestions.
How does Deskhero's AI use scraped website data?
Deskhero's AI analyzes scraped website data to provide accurate and up-to-date suggestions for replies and search results.
* This article provides an example of how a fictive company in the Tent Campsites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
