Riverside Retreats receives numerous inquiries from customers about their luxury amenities and exclusive packages. They use Deskhero's kanban board feature to manage these inquiries effectively. The AI capabilities of Deskhero analyze the inquiries to prioritize them and suggest quick responses.
The company also uses Deskhero's custom fields feature to categorize the inquiries based on their nature. The AI capabilities of Deskhero analyze these categories to provide more accurate reply suggestions.
Riverside Retreats has a comprehensive knowledge base with detailed information about their amenities, packages, and policies. Deskhero's AI capabilities analyze this knowledge base to enhance the accuracy of their search results and reply suggestions.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information about their offerings. The AI capabilities of Deskhero analyze this scraped data to provide even more accurate and up-to-date reply suggestions.
Overall, Riverside Retreats has optimized their customer support and improved their customer satisfaction rates by leveraging the advanced AI capabilities of Deskhero.
How does Deskhero's AI prioritize inquiries?
Deskhero's AI analyzes the inquiries to understand their urgency and importance. Based on this analysis, it prioritizes the inquiries on the kanban board.
How does Deskhero's AI use the custom fields?
Deskhero's AI analyzes the custom fields to understand the nature of the inquiries. This understanding allows it to provide more accurate reply suggestions.
How does Deskhero's AI use scraped website data?
Deskhero's AI analyzes scraped website data to understand the latest offerings of the company. This understanding enhances the accuracy and relevance of the reply suggestions.
* This article provides an example of how a fictive company in the Tent Campsites industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
