ShelterPro Rentals deals with a wide array of inquiries and requests daily. To manage these efficiently, they use Deskhero's custom fields feature. The AI system categorizes the inquiries based on their content and assigns them to custom fields, enabling the support team to handle them effectively.
The AI system also enhances the search bar functionality. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant search results. This feature has significantly reduced the time spent by the support team in finding information.
Deskhero's AI capabilities also extend to generating suggested replies. By analyzing the context of the customer's query and the company's previous responses, the AI system can suggest appropriate replies. This feature not only speeds up the response time but also ensures consistency in the company's communication.
Moreover, the AI system is integrated with the company's knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This integration has made it easier for the support team to update the knowledge base and provide accurate information to customers.
Overall, Deskhero's advanced AI capabilities have enabled ShelterPro Rentals to provide efficient and consistent customer support, improving customer satisfaction and loyalty.
How does the AI system manage custom fields?
The AI system categorizes the inquiries based on their content and assigns them to custom fields, enabling the support team to handle them effectively.
How does the AI system generate suggested replies?
The AI system analyzes the context of the customer's query and the company's previous responses to generate appropriate replies.
How does the AI system enhance the search bar functionality?
The AI system uses OpenAI Embeddings from various sources to provide relevant search results, reducing the time spent by the support team in finding information.
* This article provides an example of how a fictive company in the Tent Rental Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
