TentMaster Rentals receives hundreds of inquiries daily, ranging from booking requests to queries about tent specifications. With Deskhero, they can efficiently manage these tickets using the Kanban board. The AI system categorizes the tickets based on their content, allowing the support team to prioritize and handle them effectively.
The AI system also enhances the search bar functionality. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to provide relevant search results. This feature has significantly reduced the time spent by the support team in finding information.
Deskhero's AI capabilities also extend to generating suggested replies. By analyzing the context of the customer's query and the company's previous responses, the AI system can suggest appropriate replies. This feature not only speeds up the response time but also ensures consistency in the company's communication.
Moreover, the AI system is integrated with the company's knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This integration has made it easier for the support team to update the knowledge base and provide accurate information to customers.
Overall, Deskhero's advanced AI capabilities have enabled TentMaster Rentals to provide efficient and consistent customer support, improving customer satisfaction and loyalty.
How does the AI system categorize tickets?
The AI system uses OpenAI Embeddings to understand the content of the tickets and categorize them accordingly.
How does the AI system generate suggested replies?
The AI system analyzes the context of the customer's query and the company's previous responses to generate appropriate replies.
How does the AI system enhance the search bar functionality?
The AI system uses OpenAI Embeddings from various sources to provide relevant search results, reducing the time spent by the support team in finding information.
* This article provides an example of how a fictive company in the Tent Rental Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
