CanopyKing has a diverse range of clients, each with unique needs and preferences. To manage these clients effectively, they use Deskhero's user groups feature. The AI system categorizes the clients into different groups based on their interaction history and preferences, enabling the support team to provide personalized service.
The AI system also improves the search bar functionality. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide relevant search results. This feature has made it easier for the support team to find the required information quickly.
Deskhero's AI capabilities also extend to generating knowledge base articles. The AI system can create articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has streamlined the process of updating the knowledge base and ensured that the information provided to customers is accurate and up-to-date.
Moreover, the AI system assists in managing tickets. It categorizes the tickets based on their content, allowing the support team to handle them efficiently. This feature has significantly reduced the response time and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have enabled CanopyKing to provide efficient and personalized helpdesk services, enhancing customer experience and loyalty.
How does the AI system categorize user groups?
The AI system uses OpenAI Embeddings to understand the interaction history and preferences of the clients and categorize them into different user groups.
How does the AI system generate knowledge base articles?
The AI system can create articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
How does the AI system assist in managing tickets?
The AI system categorizes the tickets based on their content, allowing the support team to handle them efficiently.
* This article provides an example of how a fictive company in the Tent Rental Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
